Critical Response

24/7 Emergency IT Service

Rapid response for mission-critical outages when every minute counts.

Important Notice

This tier is reserved exclusively for true business emergencies (e.g., server down, complete unrecoverable network failure) where downtime results in significant lost revenue.

It is not recommended for individuals or non-critical issues. General services should be scheduled during normal operating hours.

Emergency Pricing

First Hour
$400
Travel time is factored into total time (tolls extra)
Additional Time
$400 / hr
Billed in $100 / 15-minute increments
  • •Double our standard rate
  • •No reduced pricing for subsequent hours

Dispatch Protocol

  1. 1

    Text Only

    Do NOT call for emergency after-hours dispatch. Text our emergency line below with your business name, address, and exact nature of the outage.

  2. 2

    Await Confirmation

    Emergency dispatch is strictly subject to availability. If a technician is available to deploy, you will receive a response configuring ETAs.

  3. 3

    Rapid Deployment

    Once confirmed, a tier-3 engineer will be immediately dispatched to your location to begin triage and remediation.

Request Emergency Dispatch

By texting this number, you acknowledge you are representing a business experiencing a critical outage and agree to the emergency tier pricing outlined above.

TEXT: (212) 828-1600

Do not call this line for emergencies

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